At FES we believe that Facilities Management is about much more than outsourcing.

Helpdesk Overview

FES FM's web based Helpdesk system combines both a traditional help desk with the requirement for a Management information system.

Investing wisely over the years, we have developed a bespoke system that provides exactly what both we and our customers require to enable a dynamic structure which evolves through a contract to take account of changing requirements. We also recognise the quality information required as an output to allow analysis and development of business improvement strategies for all parties.

The Helpdesk system is based within our Head Office in Stirling and as such offers full support for Business Continuity plans as a critical function within our Business Operations. We also recognise the "Moments of Truth" role that our Helpdesk staff have in the success of our business for both customer satisfaction and operational Efficiency.

The system is fully integrated with our Procurement and our Asset Management systems to provide full data capture and comprehensive management information.

Log in to FES FM's web-based helpdesk system.


Latest News

FES is 100th Organisation to receive Investors in Young People accreditation - Milestone marks National Apprenticeship Week 2015-05-21 READ FULL STORY FES Renewables Installs 700th Solar Photovoltaic System for Stirling Council 2015-04-07 FES Renewables completed the 700th Solar Panel Installation for Stirling Council last week at Mayfield Court. READ FULL STORY FES FM Apprentice Stephen Lewis Wins Award 2015-01-26 Stirling Modern Apprentice (MA) Stephen Lewis won a top award as he and his colleagues completed the first year of an innovative Forth Valley College and FES FM partnership training programme. READ FULL STORY
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Case Study