At FES we believe that Facilities Management is about much more than outsourcing.

Helpdesk Overview

FES FM's web based Helpdesk system combines both a traditional help desk with the requirement for a Management information system.

Investing wisely over the years, we have developed a bespoke system that provides exactly what both we and our customers require to enable a dynamic structure which evolves through a contract to take account of changing requirements. We also recognise the quality information required as an output to allow analysis and development of business improvement strategies for all parties.

The Helpdesk system is based within our Head Office in Stirling and as such offers full support for Business Continuity plans as a critical function within our Business Operations. We also recognise the "Moments of Truth" role that our Helpdesk staff have in the success of our business for both customer satisfaction and operational Efficiency.

The system is fully integrated with our Procurement and our Asset Management systems to provide full data capture and comprehensive management information.

Log in to FES FM's web-based helpdesk system.


Latest News

FES FM Wins BIFM Award for Learning & Career Development 2014-10-21 READ FULL STORY Ship in a Box will give Navy Boarding Teams the edge on the front line 2014-09-26 A new facility built by FES will provide the Royal Navy and Royal Marines with the most realistic board and search training they have ever had. READ FULL STORY FES Prefabrication Delivers the First Product to Bicester Hospital Completed Within Our New Prefabrication Solutions Facility 2014-09-23 FES has delivered the first product created at our new Prefabrication Solution Facility in Stirling. READ FULL STORY
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