At FES we believe that Facilities Management is about much more than outsourcing.

Helpdesk Overview

FES FM's web based Helpdesk system combines both a traditional help desk with the requirement for a Management information system.

Investing wisely over the years, we have developed a bespoke system that provides exactly what both we and our customers require to enable a dynamic structure which evolves through a contract to take account of changing requirements. We also recognise the quality information required as an output to allow analysis and development of business improvement strategies for all parties.

The Helpdesk system is based within our Head Office in Stirling and as such offers full support for Business Continuity plans as a critical function within our Business Operations. We also recognise the "Moments of Truth" role that our Helpdesk staff have in the success of our business for both customer satisfaction and operational Efficiency.

The system is fully integrated with our Procurement and our Asset Management systems to provide full data capture and comprehensive management information.

Log in to FES FM's web-based helpdesk system.


Latest News

FES Group Win "Employer of the Year" Award at the Scottish Business Awards 2015 2015-11-18 The FES Group are proud to have been selected as the winner for the Scottish Business Awards READ FULL STORY FES FM Wins Golden Services Cleaning Award for Inverkeithing Primary School 2015-11-11 FES FM is proud to have been selected as the winner for the Golden Services Cleaning Awards Small Education Establishment Category READ FULL STORY FES FM & Hebridean Housing Partnership Win PFM Award: Partners in Expert Services - Property Management 2015-11-06 FES FM and Hebridean Housing Partnership (HHP) are proud to have been selected as the winner for the PFM Award for Partners in Expert Services - Property Management Category at the Awards Ceremony in London on Wednesday 4th November 2015. READ FULL STORY
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Case Study